Privacy Policy


SICNARF OFFICE SOLUTION SDN BHD

This Privacy Policy outlines the principles and practices of Sicnarf Office Solution Sdn Bhd (Registration No. 201301025175 (1055004-V)) (“Sicnarf”, “Company”, “we”, “us” or “our”) with respect to the collection, use, storage, and disclosure of your personal data (“Personal Data”) in accordance with the Personal Data Protection Act 2010 and its accompanying regulations (collectively, the “PDPA”).

This Policy applies to all departments, business units, and operations of Sicnarf, including the websites we operate, such as www.sicnarf.com.my (“Our Website”).

Consent and Acceptance

By accessing Our Website, communicating with us, opting-in when prompted, or voluntarily providing your Personal Data, you acknowledge that you are at least 18 years of age and consent to the collection, processing, storage, and disclosure of your Personal Data in accordance with this Privacy Policy. We do not knowingly process sensitive data or collect information relating to individuals under 18 years of age.

1. Collection of Personal Data

We may collect Personal Data directly from you or through third parties when you:

  • Purchase our products or request our services;
  • Register on Our Website or subscribe to our newsletters;
  • Submit inquiries, feedback, or complaints;
  • Interact with us via phone, email, post, or in person;
  • Use our products with Internet of Things (IoT) functionalities.

Additional data may also be obtained from publicly available sources, authorized distributors, service centers, or other lawful sources with your consent.

2. Purposes of Processing

Your Personal Data may be processed for the following purposes:

  • Provision and improvement of our products and services;
  • Registration of product warranties;
  • Responding to inquiries, feedback, or complaints;
  • Conducting internal research, analysis, or market surveys;
  • Sending you updates, promotions, or marketing communications (where you have not opted out);
  • Complying with legal and regulatory obligations;
  • Any other purposes incidental or ancillary to the above.

We collect only data that is necessary and directly relevant to these purposes.

3. Disclosure of Personal Data

We may disclose your Personal Data to the following parties:

  • Our employees, officers, and affiliates within the Sicnarf group;
  • Authorized distributors, dealers, resellers, and service centers;
  • Professional advisers, data processors, and service providers (including cloud service providers);
  • Regulatory authorities, government agencies, or courts where disclosure is legally required.

We do not sell or share your Personal Data with unauthorized third parties.

4. Data Security and Retention

We adopt reasonable administrative, technical, and organizational measures to safeguard your Personal Data against unauthorized access, alteration, disclosure, or destruction. This includes the use of SSL encryption for online transmissions and encrypted cloud storage where applicable.

Personal Data will only be retained for as long as necessary to fulfill the purposes for which it was collected and will be securely disposed of after a maximum period of 24 months of inactivity.

5. International Transfers

Where it is necessary to transfer your Personal Data outside of Malaysia, we ensure that the receiving jurisdiction has adequate data protection standards equivalent to the PDPA or that appropriate safeguards are in place.

6. Data Breach Notification

In the event of a data breach likely to result in harm or risk to your rights, we will notify the Personal Data Protection Commissioner within 72 hours and, where required, notify affected individuals within 7 days.

7. Your Rights

You have the right to:

  • Request access to and correction of your Personal Data;
  • Withdraw consent to processing, whether in whole or in part;
  • Restrict or limit the processing of your Personal Data;
  • Request deletion of your Personal Data from our records;
  • Request a copy of your Personal Data in a portable format (where technically feasible);
  • Opt-out of receiving marketing communications.

Requests can be made by contacting us at:
Email: sales@sicnarf.com.my
Phone: +603-7845 8771
Address: 35 Jalan Bulan U5, BL, Bandar Pinggiran Subang, 40150 Shah Alam, Selangor, Malaysia

8. Amendments to This Policy

We reserve the right to amend this Privacy Policy from time to time. The latest version will always be made available on Our Website.