Terms & Conditions

Effective Date: 07/Sep/2025

These Terms and Conditions govern the use of the website https://sicnarf.com.my (“Website”) operated by Sicnarf Office Solution Sdn Bhd (“we”, “our”, “us”). By accessing or using our Website and services, you agree to comply with and be bound by these Terms and Conditions.

If you do not agree to these Terms and Conditions, you should not use our Website or services.

1. General Information

  • Company Name: Sicnarf Office Solution Sdn Bhd
  • Business Registration Number: 1055004-V
  • Company Address: 35 Jalan Bulan U5, BL, Bandar Pinggiran Subang, 40150 Shah Alam, Selangor
  • Email: sales@sicnarf.com.my
  • Website: https://sicnarf.com.my

2. Use of the Website

  • Eligibility: You must be at least 18 years old and capable of entering into binding contracts to use this Website and place orders.
  • Account Responsibility: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
  • Prohibited Activities: You agree not to use the Website for any unlawful purposes or to engage in activities that may damage, disable, or impair the functionality of the Website.

3. Products and Services

  • Product Information: We strive to provide accurate descriptions of products on the Website, including images, prices, and specifications. However, we do not guarantee that these descriptions are error-free or complete.
  • Availability: All products are subject to availability. We reserve the right to limit the quantity of any product or service sold or offered and to discontinue any product or service at any time.
  • Pricing: All prices listed are in Malaysian Ringgit (MYR), unless otherwise stated. We may update prices at our discretion and without prior notice.

4. Orders and Payment

  • Order Confirmation: After placing an order, you will receive an order confirmation email. This email does not guarantee that your order will be accepted or processed. We reserve the right to cancel or refuse orders for any reason.
  • Payment Methods: We accept payments through various methods, including credit/debit cards, online banking, and other available options listed on the Website.
  • Billing Information: You must provide accurate and complete billing information. You authorize us to charge your payment method for the total amount of your order.

5. Shipping and Delivery

  • Shipping: We offer shipping to addresses within Malaysia. International shipping may be available on a case-by-case basis.
  • Shipping Time: Delivery times vary depending on the shipping method and destination. While we strive to ship orders promptly, we are not responsible for delays caused by third-party shipping carriers.
  • Shipping Costs: Shipping costs are calculated at checkout based on your order and delivery address.

6. Returns, Refunds, and Cancellations

  • Returns and Refunds: Our Refund and Returns Policy outlines the conditions under which returns and refunds are accepted.
  • Order Cancellations: If you wish to cancel an order, please contact us immediately. Orders can only be canceled before they are shipped. Once an order has been processed and shipped, it cannot be canceled.

7. Privacy and Data Protection

  • Privacy Policy: Your use of our Website is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
  • Data Security: We take reasonable steps to protect your data, but no method of transmission over the Internet is 100% secure.

8. Intellectual Property

  • Ownership: All content on our Website, including but not limited to text, images, logos, graphics, and software, is the property of Sicnarf Office Solution Sdn Bhd and is protected by intellectual property laws.
  • Use of Content: You may not reproduce, modify, distribute, or otherwise use any content from our Website without our express written permission.

9. Limitation of Liability

  • No Warranty: We do not guarantee the accuracy, completeness, or reliability of the content on our Website. Your use of the Website and its content is at your own risk.
  • Liability: To the fullest extent permitted by law, Sicnarf Office Solution Sdn Bhd shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the Website or any products purchased through the Website.

10. Indemnification

You agree to indemnify, defend, and hold harmless Sicnarf Office Solution Sdn Bhd and its affiliates, employees, and agents from any claims, liabilities, losses, and expenses (including legal fees) arising out of your use of the Website or violation of these Terms and Conditions.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising out of or related to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Malaysia.

12. Changes to These Terms

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with a revised effective date. It is your responsibility to review these Terms periodically for updates.

13. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Sicnarf Office Solution Sdn Bhd
Email: sales@sicnarf.com.my
Website: https://sicnarf.com.my
Phone: [03-7845 8771]

Acknowledgement

By using the Website or purchasing products or services from Sicnarf Office Solution Sdn Bhd, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.